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MAKING A COMPLAINT
If you are dissatisfied with any aspect of our service, you may wish to make a more formal complaint.
We take all the complaints we receive very seriously and do our best to work with our customers to sort them out as soon as possible after they are brought to our attention.
We ask that you give us the details of your complaint within 12 months of the incident, or within 12 months of you becoming aware of the problem, by sending us an email at firstname.lastname@example.org. We will respond to your concerns considerately, quickly and as effectively as possible.