INTRODUCTION
This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the money transfer services and foreign exchange (the Services) listed on this website www.hkpinoy.com (the Website) to you and our mobile application available in Apple Store and Google (the App).
Please note, in these Terms and Conditions our use of the term ‘Services’ includes, without limitation, money transfer services, money remittance services, international money remittance services and foreign exchange in accordance with the Anti-Money Laundering and Counter Financing (Financial Institutions) Ordinance, Chapter 615. Before confirming your order please:
- Read through these terms and conditions (the Conditions) and in particular our cancellations and returns policy at clause 11 and limitation of our liability and your indemnity at clause 15
- Print a copy for future reference.
- Read our privacy policy regarding your personal information.
- Read other documents regulationg your conditions of utilizing the Services that may be from tim to time delivered to you by us.
By ordering any of the Services listed on this Website, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.
We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.
ABOUT US
- This Website is owned and operated by HKPINOY GLOBAL LIMITED (we/us/our), a private company limited by shares registered in Hong Kong SAR under company number: 2109764 having our registered office at 3/F, Greenland Court, 15 Discovery Bay Road, Lantau Island, New Territories.
- We are a member of, and regulated by, Money Service Supervision Bureau, Customs and Excise Department (CED), a regulatory professional body for the purposes of regulating our services as Money Service Operator in accordance with the Anti-Money Laundering and Counter Financing (Financial Institutions) Ordinance, Chapter 615. We can be identified on the CED Register by our license number: 15-01-01589 and our name: HKPINOY GLOBAL LIMITED. We are regulated by the CED and Inland Revenue Department. The professional conduct rules and regulations can be found at https://eservices.customs.gov.hk/MSOS/wsrh/001s1w.
COMMUNICATIONS
- You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
- We will contact you by email or provide you with information by posting notices on our Website.
4. OVERSEAS ORDER
- Our Website is intended for use by customers resident in Hong Kong and internationally.
- We may accept your order if you are resident in Hong Kong SAR or internationally,subject to reserving a right to amend the specifications or standards of the Services offered on the Website and/or these Conditions or to refuse to accept an order for our Services from you, if it will put an excessive strain on our business or if we have an objective reason for doing so. If we accept your order, you will be liable to pay for all and any additional costs that we incur in order to facilitate your order. You will have an opportunity to cancel your order in case the additional costs are not acceptable.
- If we agree to supply any Services ordered from the Website for delivery outside Hong Kong SAR they may be subject to fees, duties and/or taxes or expenses incurred due to complying with local and foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price. Please note that we have no control over these charges and cannot always predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
- You must comply with all applicable laws and regulations of the country for which the Services are destined. We will not be liable for any breach by you of any such laws.
5. REGISTRATION
- This Website is owned and operated by A HKPINOY GLOBAL LIMITED (we/us/our), a private company limited by shares registered in Hong Kong SAR under company number: 2109764 having our registered office at 3/F, Greenland Court, 15 Discovery Bay Road, Lantau Island, New Territories.
- By registering on the Website you undertake:
- That all the details you provide to us for the purpose of registering on the Website and purchasing the Services are true, accurate, current and complete in all respects;
- To notify us immediately of any changes to the information provided on registration or to your personal information;
- That you are over 18 or if under 18 you have a parent or guardians permission to register with and purchase the Services from this Website in conjunction with and under their supervision;
- To only use the Website using your own username and password;
- To make every effort to keep your password safe;
- Not to disclose your password to anyone;
- To change your password immediately upon discovering that it has been compromised;
- To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them;
- To provide us with correct, accurate, complete and truthful details concerning
- the money remittance transaction or transactions you instruct us to remit,
- the payee or beneficiary’s correct, true, accurate and complete details, including name, address, bank account number and any other information concerning the payee or beneficiary we require from time to time,
- your full name, address, bank account number and any other information we require of you from time to time, and
- any other information we request of you prior to us completing the Services.
- Not to use our Services to commit fraud, money laundering, financial crime, financing terrorism or any similar activities. You expressly agree that we have an immediate right to immediately cancel any Services or account provided to you, without notice to you, and to report it to the appropriate policing or regulatory authority, where we suspect or detect that any crime is being committed by you, the payee or beneficiary or any third party on your behalf.
- You authorise us to transmit your name, address and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.
- We reserve the right to terminate an agreement formed with you pursuant to clause 9 below and to suspend or terminate your access to the Website immediately and without notice to you if:
- You fail to make any payment to us when due;
- You breach these Conditions (repeatedly or otherwise);
- You are impersonating any other person or entity;
- When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
- We suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website
6. ELIGIBILITY TO PURCHASE FROM THE WEBSITE
- To be eligible to purchase the Services on this Website and lawfully enter into and form contracts with us, you must:
- Be 18 years of age or over;
- Be legally capable of entering into a binding contract;
- Provide full details of an address in Hong Kong SAR or your local country address for the performance or delivery of the Services
- If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.
- Identification requirements for Online Payment:
- Valid Photo identification (Passport
or Driving License) Coloured and Clearly readable scan – Visa scan is required
along with it if you have a non-Hong Kong passport/HK ID);
- Address Verification (any valid utility bill / bank statement or council tax bill (please note that the bills should be at least 90 days valid.)
- Your complete contact details
- Please find that HKPINOY GLOBAL LIMITED is authorized to verify your provided documents for identification purpose with independent online source to confirm the validity/authenticity.
- Also note your requests may require a minimum of 2 working days in order to be verified and processed
7. PRICE
- The prices of the Services are quoted on the Website.
- Prices quoted are for performance of the Services in Hong Kong SAR unless otherwise specified.
- Unless otherwise stated, the prices quoted exclude VAT (we are not VAT registered).
- We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Services to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation,significant increase in any other costs of third party services). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before we have commenced providing the Services.
8. PAYMENT.
8.1. Payment
can be made by any major personal (not commercial) prepay or through an
electronic payment account as explained on the Website.
8.2. By placing an order, you consent to payment being charged to your prepay
or electronic payment account as provided on the order form.
8.3. Payment will be debited and cleared from your account before the provision
of the Service to you.
[8.4. When you pay for your order by card, we carry out certain checks which
include obtaining authorisation from your card issuer to ensure you have
adequate funds and for security reasons. This may involve validating your name,
address and other personal information supplied by you during the order process
against appropriate third party databases including the card issuer, registered
credit reference agencies and fraud prevention agencies.]
8.5. By accepting these Conditions you:
8.5.1. Undertake that all the details you provide to us for the purpose of
purchasing the
Services are correct and that you have sufficient funds to cover the cost
of the Services ordered.
8.5.2. Undertake that any and all Services ordered by you are for your own
private or domestic use only and not for resale
8.5.3. Authorise us to transmit the payment and delivery information provided
by you during the order process (included any updated information) for the
purpose to authenticate your identity, to validate your payment card and for
other security reasons, such as fraud prevention
8.6. We will take all reasonable care, in so far as it is in our power to do
so, to keep the details of your order and payment secure, but in the absence of
negligence on our part, we cannot be held liable for any loss you may suffer if
a third party procures unauthorised access to any data you provide when
accessing or ordering from our Website.
9. ORDER PROCESS AND FORMATION OF A CONTRACT
9.1. All
orders are subject to acceptance and availability. If any Services ordered are
not available, you will be notified by email and you will have the option
either to wait until the item is available or to cancel your order. It is your
responsibility to provide us with a valid email address so that we can contact
you if necessary.
9.2. Any order placed by you constitutes an offer to purchase the Services from
us. All such offers received from you are subject to acceptance by us and we
reserve the right to refuse any order placed by you at any time prior to
acceptance, without providing an explanation.
9.3. You shall be responsible for ensuring the accuracy of the details provided
by you during the order process and we will not accept an order unless all
details requested from you have been entered correctly.
9.4. You agree that if we contact you to acknowledge receipt of your order such
communication shall not amount to our acceptance of your offer to purchase the
Services ordered by you from the Website.
9.5. A contract between you and us (the Contract) incorporating these
Conditions will only subsist after you have confirmed that we shall be
providing the requested Service or made it available to be downloaded. We will
send you an email to confirm this (a Confirmation Notice). The Confirmation
Notice will amount to an acceptance of your offer to buy the Services from us.
The Contract will only be formed when we send you the Confirmation Notice
(whether or not you receive it).
9.6. Where we agree to supply Services to you permanently or on an ongoing
(continuous) basis, such as by subscription, they shall be provided for a
minimum fixed period of time (the Minimum Duration). The length of the Minimum
Duration will depend on which package or product you have selected to purchase
and is provided on the Website.
9.7. The Contract will relate only to the Services stated in the Confirmation
Notice. We will not be obliged to supply any other Services which may have been
part of your order until we have sent you a separate Confirmation Notice
relating to it.
9.8. You must check that the details contained in the Confirmation Notice are
correct and you should print out and keep a copy of it.
9.9. You will be subject to the version of our policies and Conditions in force
at the time that you order the Services from us, unless:
9.9.1. Any change to those policies or these Conditions is required to be made
by law or governmental authority
9.9.2. We notify you of any change to our policies or these Conditions before
we send you the Confirmation Notice, in which case, we are entitled to assume
that you have accepted it, unless we receive written notification from you to
the contrary within seven working days of receipt of the Confirmation Notice
9.10. In some cases, we accept orders from agents on behalf of customers. The
resulting legal contract is between you and us, and is subject to these terms
and conditions, which the agent will advise you of directly. You should
carefully review these terms and conditions as they apply to the transaction.
10. DELIVERY
10.1. The
Services will be provided to you and delivered to the beneficiary or recipient
at the address you provided during the order process which may be an address
other than the billing address, but please note that extra documentation may be
needed to comply with such orders. We may where appropriate and at our option,
deliver all or part of the remittance, to the account number, or account name,
or telephone number or email address you supplied on registration or such other
account name or account number or telephone number email address that we agree
to use for the purposes of remitting the funds to the beneficiary or to
communicate with you or the beneficiary.
10.2. Any dates quoted for completing performance of the remittance service or foreign exchange are approximate only. If no date is specified then it
will take place within 30 days or a reasonable time of the date of the
Confirmation Notice, unless there are exceptional circumstances.
10.3. We shall not be liable for any delay in completing performance of the
Service, however caused.
10.4. The remittance services may be sent in instalments.
11. CANCELLING YOUR CONTRACT AND RETURNS
11.1.
Cancelling before receiving a Confirmation Notice
11.1.1. You may cancel your order for the Services at any time prior to
receiving a Confirmation Notice from us so long as you contact us in writing.
You can send us a cancellation notice by sending an email to info@hkpinoy.com or a
letter to Flat D, 3/F, Greenland Court, 15 Discovery Bay Road, Lantau Island, New
Territories. Your
cancellation notice must quote your name, address, the name or a description of
the Services and your order reference number.
11.2. Cancellation after receiving a Confirmation Notice
11.2.1. You are entitled to cancel your Contract and obtain a refund before we
complete the money remittance Service. However, you will no longer have a right
to cancel if, with your agreement, we have already completed providing the
Services to you before this period of time expires. We shall be deemed to have
already completed providing the money remittance or foreigne
exchange Services,
in circumstances where payment of the funds has already been deposited into
your or your beneficiary’s bank account or similar account or you or your
beneficiary have already accessed the funds or received or downloaded products or materials
necessary to access the funds, that we made available to you, from the Website
or other similar shared platform.
11.2.2. You may notify us of your wish to cancel by sending us a cancellation
notice to info@hkpinoy.com or a letter to Flat D, 3/F, Greenland Court, 15
Discovery Bay Road, Lantau Island, New Territories. Your cancellation notice
must quote your name, address, the name or a description of the Services and
your order reference number.
11.2.3. Upon receiving your cancellation notice, we will contact you providing
any necessary instructions which you will be required to follow.
11.2.4. So long as you have complied with your obligations under this clause,
we will refund the purchase price to you by crediting the payment card you used
to purchase the Services.
11.3. Cancelling ongoing Services
11.3.1. Some of the Services that we provide are available for either a fixed
period or unspecified period of time. In this clause these Services are
referred to respectively as Ongoing Fixed Term Services and Ongoing Non-Fixed
Term Services.
11.3.2. You are entitled to cancel your Contract for any Recurrent Fixed Term
Services and Recurrent Non-Fixed Term Services that you have purchased and
obtain a refund within 7 working days from the date of the Confirmation Notice.
This also applies, where appropriate, and subject to clause 11.4, to items that
are available to be downloaded.
11.3.3. You will no longer have a right to cancel any Ongoing Fixed Term
Services if, with your agreement, we have already commenced providing this
service to you within 7 working days from the date of the Confirmation Notice,
unless otherwise expressly agreed by us in writing. We shall be deemed to have
already commenced providing the Ongoing Fixed Term Services, in circumstances
where you have already downloaded products or materials that we made available
to you from the Website.
11.3.4. In these circumstances you cannot cancel the Contract for any Ongoing
Fixed Term Services until the end of the Minimum Duration (even where the
Minimum Duration is more than one year) and you will not be entitled to a
refund, unless otherwise expressly agreed by us in writing.
11.3.5. Although you may notify us of your intention to cancel an Ongoing Fixed
Term Services at any time, such notice will only take effect after the Minimum
Duration has elapsed. You may notify us of your wish to cancel the Ongoing
Fixed Term Services by sending us a cancellation notice to info@hkpinoy.com or a letter to Flat D, 3/F, Greenland Court,
15 Discovery Bay Road, Lantau Island, New Territories. Your cancellation notice
must quote your name, address, the name or a description of the Services and
your order reference number.
11.3.6. We may, at our sole discretion, agree to temporarily suspend any
Ongoing Fixed Term Services if you will be unable to use the service, such as,
for example, if you have insufficient funds in your account to effect the money
remittance. We will require at least 3 working days advance notice from you for
this to be implemented. The maximum period of suspension will be 3 weeks in any
calendar year. You may use the same contact details for providing a
cancellation notice to request the Ongoing Fixed Term Services to be suspended.
11.3.7. You will still have a right to cancel any Ongoing Non-Fixed Term
Services if we have already commenced providing this service to you within 7
working days from the date of the Confirmation Notice, upon giving us 6 weeks
advance notice in writing. You may notify us of your wish to cancel by sending
us a cancellation notice to info@hkpinoy.com or a letter to Flat D, 3/F,
Greenland Court, 15 Discovery Bay Road, Lantau Island, New Territories. Your cancellation notice must quote
your name, address, the name or a description of the Services and your order
reference number.
11.4. Exception to the right to cancel You will not have a right to cancel an
order for services purchased from us, in the following situations:
11.4.1. If you expressly agree to us beginning to provide any services before
the end of the cancellation period.
11.4.2. The Contract is for the sale of financial services
11.5. Incorrectly priced or described Services
11.5.1. Whilst we try and ensure that all the information on our Website is
accurate, errors may occur. In the unlikely event that the price and/or
description of an item listed on the Website has been incorrectly advertised,
we will not be under any obligation to sell or provide those Services to you.
11.5.2. If we discover the error before sending you a Confirmation Notice we
will at our discretion, either reject your order and notify you of such
rejection, or inform you as soon as possible and give you the option of
cancelling your order or reconfirming it at the correct price and/or
description. If we give you the option of cancelling your order or reconfirming
it at the correct price and/or description but either cannot contact you or do
not receive your response within 14 days of sending you notification (whether
or not you receive it), we will reject your order.
11.5.3. If we discover the error after sending you a Confirmation Notice we
may, at our discretion and without incurring any liability to you, cancel the
Contract provided that the error is, in our reasonable opinion, obvious and
unmistakable and could have reasonably been recognised by you. We will notify
if we cancel the Contract.
11.5.4. If your order is cancelled or rejected and you have already paid for
the Services, you will receive a full refund in accordance with clause 11.7
11.6. Delivery by instalments
11.6.1. The Services may be sent to you in instalments. You may cancel the
outstanding part of your order and receive a refund, if you have already paid,
of the purchase price of the outstanding Services in accordance with clause
11.7
11.7. Processing refunds
11.7.1. We will notify you about your refund via email within a reasonable
period of time. We will usually process a refund as soon as possible and, in
any case, within 30 days of the day we confirmed to you via email that you are
entitled to a refund. Refunds will be made by crediting the payment card or
electronic payment account you used to purchase the Services.
12. COMPLAINTS
12.1. If you
have a comment, concern or complaint about any Services you have purchased from
us, please contact us via email at info@hkpinoy.com or by post at Flat D, 3/F,
Greenland Court, 15 Discovery Bay Road, Lantau Island, New Territories.
13. INTELLECTUAL PROPERTY
13.1. The
content of the Website is protected by copyright (including design copyrights),
trade marks, patent, database and other intellectual property rights and
similar proprietary rights which include, (without limitation), all rights in
materials, works, techniques, computer programs, source codes, data, technical
information, trading business brand names, goodwill, service marks utility
models, semi-conductor topography rights, the style or presentation of the
goods or services, creations, inventions or improvements upon or additions to
an invention, confidential information, know-how and any research effort
relating to HKPINOY GLOBAL LIMITED moral rights and any similar rights in any country
(whether registered or unregistered and including applications for and the
right to apply for them in any part of the world) and you acknowledge that the
intellectual property rights in the material and content supplied as part of
the Website shall remain with us or our licensors.
13.2. You may download or copy the content and other downloadable items
displayed on the Website subject to the condition that the material may only be
used for personal non-commercial purposes. Copying or storing the contents of
the Website for other than personal use is expressly prohibited.
13.3. You may retrieve and display the content of the Website on a computer
screen, store such content in electronic form on disk (but not any server or
other storage device connected to a network) or print one copy of such content
for your own personal, non-commercial use, provided you keep intact all and any
copyright and proprietary notices. You may not otherwise reproduce, modify,
copy or distribute or use for commercial purposes any of the materials or
content on the Website.
13.4. You acknowledge that any other use of the material and content of this
Website is strictly prohibited and you agree not to (and agree not to assist or
facilitate any third party to) copy, reproduce, transmit, publish, display,
distribute, commercially exploit or create derivative works from such material
and content.
13.5. No licence is granted to you in these Conditions to use any of our trade
marks or those of our affiliated companies.
13.6. Services sold by us and Website content may be subject to copyright,
trade mark or other intellectual property rights in favour of third parties. We
acknowledge those rights.
14. WEBSITE USE
14.1. You are permitted to use the Website and the material contained in it only as expressly authorised by us under our terms of use.
15. LIABILITY AND INDEMNITY
15.1. Not
with standing any other provision in the Conditions, nothing will affect or
limit your statutory rights; or will exclude or limit our liability for:
15.1.1. Death or personal injury resulting from our negligence
15.1.2. Fraud or fraudulent misrepresentation
15.1.3. Any matter for which it would be unlawful for us to exclude or attempt
to exclude our liability
15.2. The Website is provided on an as is and as available basis without any
representation or endorsement made and we make no warranties or guarantees,
whether express or implied, statutory or otherwise (unless otherwise expressly
stated in these Conditions or required by law) in relation to the information,
materials, content or services found or offered on the Website for any
particular purpose or any transaction that may be conducted on or through the
Website including but not limited to, implied warranties of non-infringement,
compatibility, timeliness, performance, security, accuracy, condition or completeness,
or any implied warranty arising from course of dealing or usage or trade
custom.
15.3. We will not be liable if the Website is unavailable at any time.
15.4. We make no representation or warranty of any kind express or implied
statutory or otherwise regarding the availability of the Website or that it
will be timely or error-free, that defects will be corrected, or that the
Website or the server that makes it available are free of viruses or bugs.
15.5. We will not be responsible or liable to you for any loss of content or
material uploaded or transmitted through the Website and we accept no liability
of any kind for any loss or damage resulting from action taken in reliance on
material or information contained on the Website.
15.6. We cannot guarantee and cannot be responsible for the security or privacy
of the Website and any information provided by you. You must bear the risk
associated with the use of the internet. In particular, we will not be liable
for any damage or loss caused by a distributed denial-of-service attack, any
viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or
other material which is malicious or technologically harmful that may infect
your computer, peripheral computer equipment, computer programs, data or other
proprietary material as a result of your use of the Website or you downloading
any material posted or sold on the Website or from any website linked to it.
15.7. We will use all reasonable endeavours to carry out our obligations within
a reasonable period of time but will not be liable to you for any loss, costs
or expenses arising directly or indirectly from any delays in doing so.
15.8. We will not be liable, in contract or tort (including, without
limitation, negligence), or in respect of pre-contract or other representations
(other than fraudulent misrepresentations) or otherwise for:
15.8.1. any economic losses (including without limitation loss of revenues,
profits, contracts, business or anticipated savings and any other consequential
loss); or
15.8.2. any loss of goodwill or reputation; or
15.8.3. any special or indirect losses; or
15.8.4. any loss of data; or
15.8.5. wasted management or office time; or
15.8.6. any other loss or damage of any kind suffered or incurred arising out
of or in connection with the provision of any matter under these Conditions
and/or the Contract and/or the use of this Website or any aspect related to
your purchase of the Services even if such losses are foreseeable or result
from a deliberate breach of these Conditions by us that would entitle you to
terminate the Contract between us or as a result of any action we have taken in
response to your breach of these Conditions. Without prejudice to the terms of
this clause and in the event that we are unable to rely upon it, our liability
for all and any losses you suffer as a result of us breaking the Contract,
whether or not deliberate, including those listed in clauses 15.8.1 to 15.8.6,
is strictly limited to the purchase price of the Services you purchased.
15.9. If you buy any goods or services from a third party seller through our
Website, the sellers individual liability will be set out in their own terms
and conditions.
15.10. You agree to fully indemnify, defend and hold us, and our officers,
directors, employees and suppliers, harmless immediately on demand, from and
against all claims, including but not limited to losses (including loss of
profit, revenue, goodwill or reputation), costs and expenses, including
reasonable administrative and legal costs, arising out of any breach of these
Conditions by you, or any other liabilities arising out of your use of this
Website or any other person accessing the Website using your personal
information with your authority.
15.11. This clause does not affect your statutory rights as a consumer, nor
does it affect your contractual cancellation rights.
16. FORCE MAJEURE
16.1. We
shall have no liability for delays or failures in delivery or performance of
our obligations to you resulting from any act, events, omissions, failures or
accidents that are outside of our control (Force Majeure), which, without
limitation, include:
16.1.1. Strikes, lock-outs or other industrial action
16.1.2. Shortages of labour, services, power, supplies/resources.
16.1.3. Late, defective performance or non-performance by
suppliers/subcontractors.
16.1.4. Private or public telecommunication, computer network failures or
breakdown of equipment
16.1.5. Civil commotion, riot, invasion, terrorist attack or threat of
terrorist attack, war (whether declared or not) or threat or preparation for
war.
16.1.6. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or
other natural disaster or extreme weather conditions.
16.1.7. Impossibility of the use of railways, shipping, aircraft, motor
transport or other means of public or private transport for the delivery of
services/product.
16.1.8. Acts, decrees, legislation, regulations or restrictions of any
government
16.1.9. Other causes, beyond our reasonable control
16.2. Our performance will be deemed to be suspended for the period that the
event of Force Majeure continues, and we will have an extension of time for
performance for the duration of that period. We will use our reasonable
endeavours to minimise any delay caused by Force Majeure or to find a solution
by which our obligations may be performed despite the Force Majeure event. We
shall promptly notify you of any Force Majeure event giving details of it and
(where possible) the extent and likely duration of any delay.
16.3. Where the period of non-performance or delay in relation to any event of
Force Majeure exceeds 30 days from the date of notice to you of the event of
Force Majeure, either you or us may, by written notice to the other, terminate
the Contract with immediate effect upon service.
17. PRIVACY POLICY
17.1. In
order to monitor and improve customer service, we may record telephone calls.
17.2. We shall be entitled to process your data in accordance with the terms of
our Privacy Policy. Please view this document for further information. All
information provided by you will be treated securely and in accordance with the
legislation of Hong Kong SAR.
17.3. You can find full details of our Privacy Policy on the Website.
18. THIRD PARTY RIGHTS
18.1. Not to use our Services to commit fraud, money laundering, financial crime, financing terrorism or any similar activities. You expressly agree that we have an immediate right to immediately cancel any Services or account provided to you, without notice to you, and to report it to the appropriate policing or regulatory authority, where we suspect or detect that any crime is being committed by you, the payee or beneficiary or any third party on your behalf.
19. EXTERNAL LINKS
19.1. To
provide increased value and convenience to our users, we may provide links to
other websites or resources for you to access at your sole discretion and risk.
You acknowledge and agree that, as you have chosen to enter the linked website
we are not responsible for the availability of such external sites or
resources, and do not review or endorse and are not responsible or liable in
any way, whether directly or indirectly, for:
19.1.1. The privacy practices of such websites
19.1.2. The content of such websites, including (without limitation) any advertising,
content, products, goods or other materials or services on or available from
such websites or resources
19.1.3. The use which others make of these websites; or
19.1.4. Any damage, loss or offence caused or alleged to be caused to you,
arising from or in connection with the use of or reliance upon any such
advertising, content, products, goods, materials or services available on
and/or purchased by you from such external websites or resources
20. LINKING TO THE WEBSITE
20.1. You
must not create a link to the Website from another website, document or any
other source without first obtaining our prior written consent.
20.2. Any agreed link must be:
20.2.1. To the Website’s homepage
20.2.2. Established from a website or document that is owned by you and does
not contain content that is offensive, controversial, infringes any
intellectual property rights or other rights of any other person or does not
comply in any way with the law in Hong Kong SAR and the law in any country from
which they are hosted.
20.2.3. Provided in such a way that is fair and legal and does not damage our
reputation or take advantage of it
20.2.4. Established in such a way that does not suggest any form of
association, approval or endorsement on our part where none exists
20.3. We have no obligation to inform you if the address of the Website home
page changes and it is your responsibility to ensure that any link you provide
to our homepage is at all times accurate.
20.4. We reserve the right to withdraw our consent without notice and without
providing any reasons for withdrawal. Upon receiving such notice you must
immediately remove the link and inform us once this has been done.
21. NOTICES
21.1. All
notices given by you to us must be given to us at Flat D, 3/F, Greenland Court,
15 Discovery Bay Road, Lantau Island, New Territories or by using info@hkpinoy.com. We may give notice as described in clause 3.
21.2. Notice will be deemed received and properly served immediately when
posted on our Website, 24 hours after an email is sent, or three days after the
date of posting of any letter. In proving the service of any notice, it will be
sufficient to prove, in the case of a letter, that such letter was properly addressed,
stamped and placed in the post and, in the case of an email, that such email
was sent to the specified email address of the addressee.
22. ENTIRE AGREEMENT
22.1. The
Contract represents the entire agreement between us in relation to the subject
matter of the Contract and supersede any prior agreement, understanding or
arrangement between us, whether oral or in writing.
22.2. We each acknowledge that, in entering into a Contract, neither of us has
relied on any express or implied representation, undertaking or promise given
by the other from anything said or written in any negotiations between us prior
to such Contract except as has been expressly incorporated in such Contract.
22.3. Neither of us shall have any remedy in respect of any untrue statement
made by the other, whether orally or in writing, prior to the date of any
Contract (unless such untrue statement was made fraudulently) and the other
party’s only remedy shall be for breach of contract as provided in these
Conditions.
23. GENERAL
23.1. We
reserve the right to change the domain address of this Website and any
services, products, product prices, product specifications and availability at
any time.
23.2. All prices and descriptions supersede all previous publications. All
product descriptions are approximate.
23.3. Every effort is made to keep information regarding services/product
availability on the Website up to date. However, we do not guarantee that this
is the case, or that services/product will always be available.
23.4. If any provision of these terms and conditions is held by any competent
authority to be invalid or unenforceable in whole or in part, the validity of
the other provisions of the Contract and the remainder of the provision in
question will not be affected.
23.5. All Contracts are concluded and available in English only.
23.6. If we fail, at any time during the term of a Contract, to insist upon
strict performance of any of your obligations under it or any of these terms
and conditions, or if we fail to exercise any of the rights or remedies to
which we are entitled under the Contract, this shall not constitute a waiver of
such rights or remedies and shall not relieve you from compliance with your
obligations.
23.7. A waiver by us of any default shall not constitute a waiver of any
subsequent default.
23.8. No waiver by us of any of these Conditions or of any other term of a
Contract shall be effective unless it is expressly stated to be a waiver and is
communicated to you in writing in accordance with clause 3
23.9. If we fail, at any time during the term of a Contract, to insist upon
strict performance of any of your obligations under it or any of these terms
and conditions, or if we fail to exercise any of the rights or remedies to
which we are entitled under the Contract, this shall not constitute a waiver of
such rights or remedies and shall not relieve you from compliance with your
obligations.
24. GOVERNING LAW AND JURISDICTION
24.1. The
Website is controlled and operated in Hong Kong SAR.
24.2. The Conditions and any Contract brought into being as a result of usage
of this Website will be governed by the laws of Hong Kong
SAR and you
irrevocably agree to submit to the exclusive jurisdiction of the courts of Hong Kong SAR.